Key Responsibilities
• Troubleshoot, diagnose, and analyze incidents related to Information Vulnerability Management and Compliance technologies.
• Identify the root cause of incidents, whether it be configuration or a defect.
• Work with various technical teams to develop corrective actions or workarounds to resolve incidents.
• Plan, coordinate, and install Information Security technologies in different environments, as well as upgrade and fix them.
• Address operating system and application vulnerabilities.
• Respond to automated alerts on system health using sound analytical and troubleshooting methods.
• Conduct routine maintenance and monitoring of security technologies and report on their status.
• Ensure that incidents are resolved in a timely and efficient manner and that steps are taken to prevent future problems.
• Communicate operational support issues to executives and senior management.
• Upgrade security applications to the latest versions, which involves testing, validation, compatibility, and addressing security vulnerabilities.
• Recommend and implement improvements to system performance and uptime for security applications and products.
• Document procedures for responding to alerts and drive the creation of automated restoration steps.
• Develop implementation plans for complex change requests, evaluating risks to system availability, business dependencies, and security event visibility.
• Drive automation of redundant activities to improve support efficiency and demonstrate familiarity with scripting languages like PowerShell, Python, or Shell scripts.
• Serve as technology advocate, promoting the correct support of various technology layers such as operating systems, databases, and networking.