Full Time
Product Analyst (Salesforce)
Empresa: DIGBANG
Días de Trabajo: Lunes a Viernes
Lugar de Trabajo: Remoto Contractor LATAM
The client is looking for a Product Analyst to manage the backlog and maintenance of Salesforce CRM within the Commercial team. This role involves translating business needs into clear technical requirements, defining use cases, and collaborating with development and testing teams. The ideal candidate has strong experience in Salesforce CRM, expertise in Agile methodologies (Agile, Scrum), and a background in MedTech or related industries. Key responsibilities include optimizing processes, coordinating cross-team initiatives, and ensuring seamless integration of new features. Salesforce certification, experience in product management, and strong communication, leadership, and organizational skills are highly valued.
responsable de traducir necesidades de negocio en requerimientos claros, definir casos de uso y colaborar con equipos de desarrollo y pruebas. Se espera que tengan sólida experiencia en Salesforce y en el sector MedTech (ideal), además de habilidades en metodologías ágiles, gestión de procesos y coordinación con otros equipos. Se valora (mucho!) certificación en Salesforce, experiencia en Agile/Scrum y fuertes habilidades de liderazgo, comunicación y organización.
Role Summary: Support the Product Owner of the Patient Case Squad in translating business needs and requirements into stories for the product backlog and managing maintenance activities for the Salesforce CRM system used by the Commercial organization. The ideal candidate will have extensive experience working with Salesforce, as well as in the MedTech space.
Qualifications
Certified Salesforce Administrator
Education & Experience
Bachelor’s degree in a related major business with 8 years of experience.
Technical Skills
Salesforce CRM, Project Management, Agile, Scrum
Soft Skills:
English is native tongue, Ability to Lead and Guide Discussions with Business Partners, Confidence, Proactive Nature, Ability to understand scope and ask the right questions, organized, detail oriented, excellent communication, process oriented
Understand user needs and translate them into detailed requirements for the build team
Build use cases, writes, manages and clarifies user stories, visualization, and process flows.
Explain how requirements may be implemented from a functional standpoint and drive/improve user experience.
Stay 2-3 sprints ahead of squad and ensure each feature has a clear definition of done; ensures each feature level deliverable is aligned to a definition of readiness to enter sprint.
Communicate vision to developers and testers. May help write UAT scripts and participate in User Acceptance Testing as needed.
Document confirmed business processes to serve as reference for development and IT support.
Apply business process improvement methods for optimization.
In partnership with the PO and PA, maintain deep understanding of the business processes and requirements to ensure that the squad’s backlog priorities are aligned with business / Group needs.
Track metrics and build reports to measure progress.
Help manage dependencies with other squads’, working closely with squad PO, peer PAs and the Product Manager
Understands portfolio of IT systems that the business uses; may specialize in specific applications
Support and/or facilitate system demos via inspect and adapt workshops as needed.
Support maintenance process improvements, including estimation, prioritization, and adoption of Agile methodologies.
Stay up to date with other ongoing projects in the squad and ensure that maintenance items are effectively aligned or incorporated with related initiatives, where applicable.
General Domain Expertise
Proven knowledge and understanding of standard practices, technology and supporting industry principles
Experience gathering requirements and translating into a product vision by leveraging their expertise in product development, engineering and UX
Deep understanding of business/processes and high-level understanding of high-quality digital product delivery
Experienced in managing a product backlog/release plan, tracking team level metrics, attend product team ceremonies, removing blockers (burndown chart, release burn up,
Experienced in developing systems and tools to enable customer interactions and collaboration
Salesforce Experience
Extensive advanced experience in Salesforce configuration and understanding of configuration limits
Ability to high-level conceptual solution design and estimate T-Shirt Size effort with little business requirements on-the-spot when in conversations with business stakeholders
Ability to manage expectations upfront with business partners based on experience of capabilities and limitations of Salesforce code and configuration.
Leadership skills and behaviors
Creates a culture that relentlessly focuses on helping the people and organizations we touch.
Commitment to Our Credo, Diversity, Equity & Inclusion (who we are and what we believe) by ensuring we are attracting, developing and retaining talent that reflect the communities our teams serve.
Equipped with foundational knowledge and methods to identify, engage, and build empathy with their customers, and apply these methods to their daily work
Focuses on Business agility, Agile delivery with a fail-fast mindset, and measurable outcomes
Demonstrated success in leading cross-functional self-organized teams.
Contributes ideas that challenge thinking.
Strong problem-solving skills with ability of accurately analyze situations and reach productive decisions based on informed judgment.
