Operations team – L3. They act as the interface between the consumers of Microsoft products, providing support to the users and the vendor. When the consumer of the service has problems with the products, they open tickets, review them, perform troubleshooting, and if they need further escalation, they go to the vendor and provide the consumer with the vendor’s resolution. For Microsoft products – they need someone who is well-versed in those products, with knowledge of Purview DLP (Data Loss Prevention) and eDiscovery being necessary. 5+ years of experience.